1. Introduction
At The Empire Deco Home, we value your satisfaction and strive to provide you with high quality products. We understand that occasionally you may need to return an item. Below, we detail our return policy to ensure a seamless and hassle-free experience.
2. General Conditions
Return Period
You have a period of 30 days from the date of receipt of the product to request a return.
Product Condition
The item must be in its original, unused condition and in the original packaging with all tags and accessories.
Non-Returnable Items
Some products, such as customized or clearance items, may not be eligible for return. It will be clearly stated in the product description if it is subject to return restrictions.
Return Request
To initiate the return process, contact our customer service via info@theempiredecohome.com or +34 952 581 499 and provide the required information, including order number and reason for return.
Return Authorization
Once the request is approved, we will provide you with a return authorization number (RMA) and shipping instructions.
Product Shipping
It is the customer’s responsibility to return the product using a trackable shipping service. The shipping costs associated with the return will be borne by the customer, unless the return is due to an error on The Empire Deco Home’s part.
Inspection and Processing
Once we receive the returned product, we will perform an inspection to verify that it meets the return conditions. We will process the refund or ship a replacement item within 7 business days after receiving the returned product.
3. Refunds
Refund Method
Refunds will be made using the same method of payment used for the original purchase.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to an error on The Empire Deco Home’s part.
4. Contact
For any questions regarding returns or to initiate the return process, please contact us via info@theempiredecohome.comor +34 952 581 499.
Thank you for choosing The Empire Deco Home. We’re here to make sure your shopping experience is exceptional.